luxury aromatherapy | handmade in england 

​​Effective Date: 15 July 2025

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At Bergamot + me, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website.

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By using our website, bergamotandme.co.uk, and interacting with us, you consent to the data practices described in this policy.

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1. Information We Collect

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We may collect and process the following types of personal information:

• Personal Details: Name, address, email address, phone number.

• Order Information: Product details, transaction information, billing information.

• Payment Information: We do not store your credit card details, as payments are processed by trusted third-party payment providers such as PayPal, Stripe, or others.

• Usage Data: Information about how you use our website, including IP address, browser type, and browsing behavior.

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2. How We Use Your Information

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We use the information we collect for the following purposes:

• To process and fulfill orders: We use your personal information to complete your purchases, deliver products, and handle returns or customer service requests.

• To improve our services: We use customer data to improve our website, product offerings, and customer support.

• To communicate with you: We may use your contact information to send updates about your order, promotional offers, or product information (unless you opt-out of marketing communications).

• To comply with legal obligations: We may need to use your personal information to comply with legal requirements, such as tax and accounting regulations.

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3. How We Protect Your Information

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We take security seriously and use a variety of technical and organizational measures to protect your personal data from unauthorized access, use, or disclosure. These include:

• Encryption: Sensitive information like payment details is encrypted using SSL (Secure Sockets Layer) technology.

• Secure Servers: Our website is hosted on secure servers to prevent unauthorized access.

• Data Retention: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

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4. Sharing Your Information

We may share your personal information in the following circumstances:

• Third-party service providers: We may share information with third-party companies that help us fulfill orders, process payments, or provide customer support. These third parties are contractually obligated to keep your data secure and only use it for the specified purposes.

• Legal compliance: We may disclose your personal information if required by law or in response to legal requests from governmental authorities.

We will never sell your personal data to third parties.

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5. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to access: You have the right to request a copy of the personal information we hold about you.

• Right to rectification: If any of the information we hold about you is incorrect, you have the right to request that it be corrected.

• Right to erasure: You can request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes it was collected.

• Right to restrict processing: You can request that we limit how we use your personal data in certain circumstances.

• Right to data portability: You can request a copy of your personal data in a machine-readable format for transfer to another service provider.

• Right to object: You have the right to object to our processing of your personal data for marketing purposes.

To exercise any of these rights, please contact us at hello@bergamotandme.co.uk.

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6. Cookies

Our website uses cookies to improve user experience. Cookies are small text files stored on your device that help us remember your preferences, provide personalized content, and analyze how users interact with the site.

You can control the use of cookies through your browser settings. However, disabling cookies may impact the functionality of our website.

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7. Links to Other Websites

Our website may contain links to other websites. Please note that we are not responsible for the content or privacy practices of third-party sites. We encourage you to read the privacy policies of any linked websites.

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8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Email: hello@bergamotandme.co.uk

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10. Your Consent

By using our website, you consent to the collection and use of your personal information as outlined in this Privacy Policy.